FAQs

Start by checking the delivery status online or contacting the shipping company to confirm if the package has indeed been lost. Sometimes, there may be delays or miscommunications that result in the package being temporary.

If you've placed an order and need to cancel or make changes to it, you should contact the company or store from which you made the purchase as soon as possible.

Contact customer service and we will help with any and all product related questions regarding set up, use, functionality, safety features, and more.

if you order two or more units and you will qualify for free shipping on your order.

If your ladder is delivered with damage, it is eligible for return. For assistance or to initiate a return, please contact our Customer Service team